Key Responsibilities:
- Support the sales team by preparing and following up on sales quotations made for clients.
- Handle customer orders received via phone, email, or mail, ensuring correct pricing, discounts, and product codes are applied.
- Respond to urgent calls, emails, and messages when Sales Representatives are unavailable; address customer queries, inform clients of delays, and coordinate delivery schedules.
- Place and manage orders with headquarters or suppliers, ensuring alignment with customer requirements and on-time, accurate delivery.
- Track and clear air and ocean imports; arrange for the timely delivery of cargo to customers.
- Ensure timely management of communication lines between suppliers, shippers, customers, and internal departments, maintaining detailed records and relaying relevant information to all stakeholders.
- Initiate timely invoicing and work closely with the accounting department to ensure billing accuracy.
- Collaborate with other departments to efficiently handle sales, marketing inquiries, and logistics.
- Develop and maintain organised filing systems to manage sales records, prepare reports, and support financial reporting for the finance department.
- Coordinate the dispatch of demo equipment to customers, preparing necessary documentation using asset management software (e.g., AssetTiger).
- Follow up with customers to ensure demo equipment is returned on time and in proper condition.
Requirements
Qualifications:
- Bachelor’s degree in Business Administration or a related field.
- Experience with Tally software is desirable.
- Minimum 2 to 3 years of experience in Customer Service Administration.
- Mandatory experience in handling international shipments, including Bill of Entry and customs clearance procedures.
- Ability to multitask in a fast-paced, dynamic environment with shifting priorities.
- Career-oriented, detail-focused, a quick learner, and able to recall past situations, events, and data accurately.
